Hello Members! We hope everyone had a wonderful Thanksgiving holiday! Here are some important notes and reminders:
ALERT: Fraudulent Bills of Sale
The MVTA members have been busy bees this month working on sharing methods to help prevent fraud in our title agencies. This month a group of our members reported receiving rejections at the MVA branch for submitting transactions with banned dealer bills of sale. After this was brought to our attention, we immediately reached out to work with Madison Lumpkin, Deputy Administrator of MDOT Central Operations and MDOT MVA Investigation Unit to develop a method to share this list with our members with understanding of what to do to assist if you receive one of these bills of sale. The MVTA has created a secure resource center within our member portal on the MVTA website. This is the location where this list can be accessed using your login and password in the member portal. (Please click here to log in to your account on the MVTA member portal. If you are in our system, your user name will likely be your actual name including capitals with a space in between. Password resets can be done instantly on our website by selecting “Forgot your password?”).
The MVA prepared the following language to work in conjunction with the list of banned dealership bills of sale:
“We do suggest the following when a suspected fraudulent BOS is identified, as those fakes are mostly based on forms from legitimate dealers, who also need to conduct business.
- When a suspected fake is encountered, a T&T agent should look up the phone number for the dealer on the Internet (Not from the BOS), call that dealer and try to confirm the sale. Hopefully, this reduces the number of legitimate transactions that get delayed.
- If the sale cannot be verified, or is found to be fraudulent, refuse the transaction and refer the customer to ISS.
If you have questions or need further clarification, please email us at firstname.lastname@example.org.
E-Z Pass Reminder to the Public:
The Maryland Transportation Authority (MDTA) Customer Assistance Plan that offers a civil penalty waiver grace period for Video Tolls is set to expire! The MDTA continues to urge customers to take advantage of the plan by paying unpaid Video Tolls now and make sure they are paid in full by 11:59 p.m. November 30, 2022. On December 1, toll debt referrals to the Central Collection Unit (CCU) for collections actions and to the MDOT Motor Vehicle Administration (MDOT MVA) for vehicle registration suspensions will resume.
It is important to remember the Customer Assistance Plan is not toll forgiveness, nor is it an elimination of tolls owed. Tolling remains in effect statewide, and drivers are responsible for paying the outstanding toll amount. With time running out, the MDTA encourages customers to check their account at DriveEzMD.com and pay their tolls now before civil penalties are assessed, and before the opportunity for a civil penalty waiver ends. If customers believe they received or paid a toll charge and/or civil penalty in error, please call 1-888-321-6824 between 7 a.m. and 8 p.m. Monday through Friday and 8 a.m. and 2 p.m. Saturday, and the MDTA will review on a case-by-case basis to determine eligibility for reimbursement.
Upcoming Dealertrack Q&A Webinar
Mark your calendars for Tuesday, December 6 from 7:00 – 8:00 pm to continue the annual meeting discussion with Chris and Danny from Dealertrack. These gentlemen are from the technical team in Connecticut and want to answer any questions you have about the software, upcoming enhancements and member wish list.
Online Training Sign Up Reminder
Please don’t forget to sign your business and staff up for the MVTA Online Title Agent Training Level 1 (included FREE with your membership). Please click this link to apply for the program today!