The Maryland Vehicle Titling Association (MVTA) was formed in 2011 to represent Tag and Title Agents and related industry professionals. We are a 501(c)6 non-profit organization with the following foundation and purpose:
- To facilitate the exchange of ideas among its members;
- Encourage sound business policies;
- Provide industry education to its members;
- Foster constructive progressive motor vehicle title agent legislation;
- Discourage destructive retrogressive motor vehicle title agent legislation; and
- Promote confidence, respect, and good fellowship in the motor vehicle title agent industry.
Members of the Maryland Vehicle Titling Association subscribe to the following principles and standards. Implicit with this Code of Ethics is the requirement that MVTA members comply fully with all federal, state, and local laws governing their business.
To operate this business in agreement with the highest standards of ethical conduct.
Treat each customer in a fair, open and honest manner, and fully comply with all laws that prohibit discrimination.
Meet the needs of our customers in a knowledgeable and professional manner.
Have a thorough understanding of the services we provide and empower our employees through continual training.
Put our promises in writing and stand behind them.
Advertise our services in a positive, factual and informative manner.
Detail charges to assist our customers in understanding our services.
Resolve customer concerns promptly and courteously.
Represent our services clearly and factually, standing fully behind our warranties, direct and implied, and in all other ways justifying the customer’s respect and confidence.
Not present our business as a division of the MVA in any marketing materials.
Have all material prepped to the best of our ability before submitting to the MVA for approval.
Process every transaction permitted through ERT when possible.
Ensure employees wear ID badges at all times upon entering the MVA’s branch locations.